AREA MANAGER / ASSISTANT STORE MANAGER

Key Responsibilities:

SALES FOCUS:

• Supervise and motivate team to achieve daily and monthly sales targets
• Analyze the sales results weekly to share with Managers for store performance evaluation and action plan
• Coordinate and execute sales plans with the team

CUSTOMER SERVICE:

• Ensure Maison Berger Paris client experience standards are executed in a consistent manner
• Recommend creative ideas to build/develop a strong regular clientele
• Regularly evaluate the mystery shopping results and customer service skills of staff
• Provide coaching to Supervisors on soft skills as and when necessary
• Identifies and handles client enquiries and complaints when escalated

OPERATIONS:

• Assist operation manager to manage and oversee the daily store operations
• Ensures store presentation is consistent with the brand image
• Ensure proper security measures are enforced across processes and store
• Always ensure a high standard of grooming of all stall in the store

TEAM LEADING:

• Responsible for driving a positive team culture and healthy work environment
• Foster a strong team spirit and always leading in an exemplary manner
• Organize and facilitate morning briefing daily for related topics
• Monitors, coaching and assists Operation Manager for all new staff onboarding
• Oversee team's development by providing on-the-job training, product training, soft skills training, etc.

OTHER DUTIES:

• Provide inputs and assists Operation Manager in sale weekly reports
• Perform yearly appraisals for the team reporting to the individual
• Perform any other duties that may be assigned from time to time by Operation Manager

 

Location:

• Bangkok

 

Requirements & Capabilities:

• At least 5 years of relevant experience in high-end home fashion, fragrance industry or in similar capacity
• Passion in retail industry with good selling skills
• Likes home decorations and appreciates quality products
• Fluent in English
• Must be a good team player, pleasant, service oriented and self-motivated
• Strong team building, interpersonal and communication skills
• Strong analytical and problem-solving skill set
• Hands on computer knowledge of MS Office

Please contact us for more information

Email: maisonberger@knkn.biz / customerservice@knkn.biz
Phone: 02 672-2088